Conflict Resolution Skills

This one-day workshop will provide participants with an understanding of conflict and how to manage conflict-based situations. The course is designed to provide the necessary tools to manage workplace conflict but the principles are easily adapted to resolve any kind of dispute effectively. This interactive course will promote an understanding of the sources, emotions and types of conflict. Learn how to negotiate in situations that are power-based and rights-based to shift to a healthier, more successful interest-based approach. Learn the key to understanding different conflict management styles and how they impact on dispute resolution. Problem-solving is a skill that virtually all team leaders and members need to ensure a healthy, collaborative work environment.